Refund/Exchange Policy - Return Policy
We gladly accept returns for refunds/exchanges within 30 days from when your order was delivered to you!
To start a DOMESTIC return, please start the process here: DOMESTIC RETURNS ONLY
To start a DOMESTIC exchange, please email: support@royalchange.fit
To start an INTERNATIONAL return/exchange, please email: support@royalchange.fit
Return Standards
If 30 days have gone by from the order delivery date, unfortunately, we can't offer a refund/exchange.
If you believe your item is damaged for any reason please send us an email at: support@royalchange.fit
Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30 day window.
We do not cover shipping costs for returns/exchanges at this time.
If you return an item, the original shipping cost is not refunded.
Return Processing:
To start a DOMESTIC return, please start the process here: DOMESTIC RETURNS ONLY
To start a DOMESTIC exchange, please email: support@royalchange.fit
To start an INTERNATIONAL return/exchange, please email: support@royalchange.fit
Return Standards
- Items being returned must be in the same condition as when they were delivered to you.
- Items with must not have deodorant marks on them.
- Items must be unwashed and not put through a dryer.
- Items with excessive wrinkling are subject to denial.
- Items covered in animal/human hair will not be accepted.
- Items with strong odors or smell like smoke, cologne, or detergent will not be accepted.
- Items with deodorant markings or other stains will not be accepted.
- Some of our items do not come with tags so please do not be alarmed, however, if tags were attached when you received the item please keep them attached.
- Water bottles and shaker/blender cups are final sale and are not eligible for returns due to recent health and safety concerns.
If 30 days have gone by from the order delivery date, unfortunately, we can't offer a refund/exchange.
If you believe your item is damaged for any reason please send us an email at: support@royalchange.fit
Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30 day window.
We do not cover shipping costs for returns/exchanges at this time.
If you return an item, the original shipping cost is not refunded.
Return Processing:
- During normal business waves, please allow our team 4-10 business days for your return to be inspected and processed once it is delivered to our facility.
- During a launch wave, please allow our team 10-15 business days for your return to be inspected and processed once it is delivered to our facility.
- For refunds, the returned item(s) cost will automatically be issued to the original method of payment used when placing the order with us.
- Please note that refunds can take up to 7-10 business days to process back into your bank account.
- For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order.
- Exchange requests can only be made for the same product being returned in either a different color-way or size.
- If a different item is requested a refund will be issued.
- If stock is unavailable for your exchange request a refund will be issued.
- We do not ship returned items back to customers if exchange requests cannot be fulfilled.