Refund/Exchange Policy - Return Policy
We offer free domestic exchanges within 30 days from when your order was fulfilled. Returns for a refund will be subject to shipping fees.
To start a DOMESTIC return/exchange, please start the process here: DOMESTIC RETURNS / EXCHANGES ONLY
To start an INTERNATIONAL return, please email: support@royalchange.fit
We do not offer INTERNATIONAL exchanges.
If you believe your item is damaged or defective for any reason please send us an email at: support@royalchange.fit
*Please include the order number or original packing slip with your item(s).
Items are inspected upon return and any of the following will not be accepted:
Sale Policy:
Items discounted 30% or more on the website are final sale and not eligible for return. This includes both returning items for an exchange or returning items for a refund.
Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30-day window.
We do not cover shipping costs for returns at this time. If you return an item, the original shipping cost is not refunded.
Return Processing:
Have a question? Contact us at support@royalchange.fit
To start a DOMESTIC return/exchange, please start the process here: DOMESTIC RETURNS / EXCHANGES ONLY
To start an INTERNATIONAL return, please email: support@royalchange.fit
We do not offer INTERNATIONAL exchanges.
If you believe your item is damaged or defective for any reason please send us an email at: support@royalchange.fit
*Please include the order number or original packing slip with your item(s).
Items are inspected upon return and any of the following will not be accepted:
- Washed or put through a dryer
- Deodorant markings or other stains
- Excessive wrinkling
- Strong odors such as smoke, cologne, detergent
- Excessive animal or human hair
- If your item(s) came with tags, please keep them attached. Select items do not come with tags.
- Water bottles, shakers, and mugs are final sale and are not eligible for returns/exchanges due to health and safety concerns.
Sale Policy:
Items discounted 30% or more on the website are final sale and not eligible for return. This includes both returning items for an exchange or returning items for a refund.
Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30-day window.
We do not cover shipping costs for returns at this time. If you return an item, the original shipping cost is not refunded.
Return Processing:
- Please allow our team 3-5 business days for your return to be inspected and processed once it is delivered to our facility.
- For refunds, the returned item(s) cost will automatically be issued to the original method of payment used when placing the order with us. Please allow 3-5 business days for this to reflect on your account.
Have a question? Contact us at support@royalchange.fit